Privacy Statement

Last Updated Date: October 18, 2024

This Privacy Statement (the “Statement”) explains how Resilinc Corporation and its affiliates and subsidiaries (together, “Resilinc,” “we,” “us,” or “our”) collects, stores, uses, and discloses personal information, including when you communicate with us, visit our website, use our services, engage with us on social media, attend our events, or apply to join our team. This Statement addresses specific disclosure requirements from various privacy laws and serves as our “notice at collection.”

When Resilinc processes personal information as a data processor or service provider, other privacy terms, such as contractual agreements between the parties, may apply rather than this privacy statement.

Please read this Statement carefully to understand our privacy practices and your rights. We may revise this Statement at any time to enhance transparency or to reflect (1) changes in applicable laws, regulations, or standards, (2) changes to our ‎processing of personal information, or (3) changes to our business operations. We will post the updated Statement here and provide a “Last Updated” date at the top of this page. In some cases, we might provide you with additional notice, for example, by communicating changes to the Statement via email.

  1. PERSONAL INFORMATION WE PROCESS

Resilinc collects personal information in a number of ways and from different sources, depending on our interactions and the services you use. We collect information directly from you, such as when you contact us, create an account, subscribe to our communications, complete a survey, give us feedback, or apply to join our team. We collect personal information automatically using Cookies and Similar Technologies when you use the services or engage with our content or emails. We collect information about you from others. For example, our customers may provide us your email address to invite you to create an account on our platform. We may also obtain information about you through referrals, from public sources, through social media platforms, or from data brokers. We may also create data or make inferences about you. For example, we may infer your interests based on the content you view or other interactions we have had. The personal information we process includes:

  • Identifiers such as your real name, account name, alias, username, postal address, unique personal identifier, unique online identifier, IP address, email address, or other similar identifiers.
  • Account Data, which includes the information you supply during the creation of and administration of a Resilinc account and the provision of our services, such as names, phone numbers, and email addresses. Account Data includes Credentials, such as your account password and username, and other personal information Resilinc generates, collects, or creates related to account creation, authentication, administration and use of any Resilinc service.
  • Demographic information, such as your industry, market area, general (imprecise) geolocation data, or information about your gender.
  • Professional and employment-related information, such as your current employer and job title.
  • Education information, such as information about your academic qualifications.
  • Commercial information, including prior purchases with us, news about your organization we may learn of through social media platforms or publications, or other public records. Commercial information may also include data and insights that suppliers voluntarily provide about their business to assist customers and create opportunities, including files, communications, assessments, and customer surveys.
  • Feedback you may share directly with us, on our website, or social media accounts, including text and photos, as well as any survey data you provide.
  • Your preferences, interests, and affiliations, such as your settings, the regions you monitor most, and the languages you use.
  • Communications, such as when you send us email or a direct message on another platform.
  • Audio, electronic, visual, or similar information, including voicemail recordings, meeting recordings, or photographs taken at events.
  • Device data, such as the type of device you operate, its specifications or configuration, information about your web browser, and operating system.
  • Internet and electronic network activity, and your interactions, such as the information we automatically collect about your use of the services, using Cookies and Similar Technologies. Such information may include:
    • Your IP address and information about your connection,
    • Date and time of your visit to our services and duration of your visit,
    • Date and time of your use of our mobile app and the duration of that use,
    • Your traffic patterns, use patterns, and clickstreams,
    • The website from which you linked to our website, and
    • Other similar information about your use of our websites, applications or other services.

To learn more about information automatically collected, please see Cookie and Similar Technologies section below.

Some of the information we collect or that you may choose to share may qualify as “sensitive” under certain applicable privacy laws, such as your account credentials, payment card information, your race and ethnicity, your citizenship, your disability or health status, and/or your affiliation to a labor union or other similar organization. We may collect sensitive information incidental to our interactions, as necessary to conduct business, or for other legitimate purposes. For example, you may choose to share information about your disability status to ensure your full participation when you register to attend our events.

Resilinc may process de-identified personal information, which is data we cannot link to a particular individual. Unless allowed under applicable law, we will maintain such information in a de-identified state and will not try to re-identify the individual.

For the purposes described below, we rely on a variety of legal reasons, permissions, or bases to process your personal information. We process your information with your consent, for the performance of a contract we have with you, for compliance purposes or to meet our legal obligations, and for other legitimate interests, such as fraud detection and security, provided that such processing does not outweigh your rights and freedoms.

  1. HOW WE USE PERSONAL INFORMATION

We use your information to provide our services and operate our business. For example, we use personal information to: 

PurposeCategories of Personal Information Used
Provide our supply chain solutions, data offerings, and resiliency services, which involve the processing of information to help customers model risks, forecast supply chain events and trends, develop contingency plans, evaluate supplier risks, and enable connections between customers and suppliers Identifiers, Account Data, Credentials, Demographic information, Professional and Employment-related information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Device data, Internet and electronic network activity, and your interactions 

Troubleshoot, secure, and provide support for our services, including by responding to inquiries, detecting performance issues, debugging the service, and investigating incidents 

 

Identifiers, Account Data, Credentials, Demographic information, Professional and Employment-related information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Device data, Internet and electronic network activity, and your interactions 

Personalize our services, the content we show you, and the messages we send 

 

Identifiers, Account Data, Demographic information, Professional and Employment-related information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Device data, Internet and electronic network activity, and your interactions 
Market our services, including by contacting you directly, targeting our advertisements, and administering contests, promotions, surveys, or other features related to the services Identifiers, Account Data, Demographic information, Professional and Employment-related information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Audio, electronic, visual, or similar information‎, Device data, Internet and electronic network activity, and your interactions 

Product development and research 

 

Identifiers, Account Data, Demographic information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Device data, Internet and electronic network activity, and your interactions 
Analyze our performance and improve our operations Identifiers, Account Data, Demographic information, Professional and employment-related information, Education information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Device data, Audio, electronic, visual, or similar information, Internet and electronic network activity, and your interactions 
Send periodic mailings and updates pertaining to Resilinc Identifiers, Account Data, Demographic information, Commercial information, Your preferences, interests, and affiliations, Communications, Device data, Internet and electronic network activity, and your interactions 
Consider you for a position on our team or recruit you Identifiers, Demographic information, Professional and employment-related information, Education information, Communications, Audio, electronic, visual, or similar information, Internet and electronic network activity, and your interactions 
De-identify or aggregate data, for example to share aggregated survey results with Resilinc’s customers or others (such de-identified or aggregated data that cannot be linked to a particular individual)  Identifiers, Account Data, Demographic information, Professional and employment-related information, Education information, Commercial information, Feedback, Your preferences, interests, and affiliations, Communications, Device data, Internet and electronic network activity, and your interactions 
Enforce any agreement, including any applicable terms of service, or policy All categories of personal information we process 
Comply with the law, legal process, and the reasonable requests of governmental and law enforcement officials, including those outside your country of residence All categories of personal information we process 
Protect the security or integrity of the services and our information systems  All categories of personal information we process 
Protect our rights, property, and safety, as well others’ in good faith All categories of personal information we process 
Establish or exercise our right to defend against legal claims and to meet our legal obligations All categories of personal information we process 
Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred All categories of personal information we process 

In carrying out these purposes, we combine information we collect about you from different contexts and sources to provide you with a more seamless and personalized experience, to make informed business decisions, and for other legitimate business purposes. 

We may engage in automated decision making, whereby we process your personal information using computation as whole or part of a system to make or execute a decision, facilitate human decision-making, or to profile. This means processing your information, for example, using software code or an algorithm to make a choice without human intervention. We use automated decision making to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in. This does not have any significant effect or legal effect on you. In certain circumstances, it may be possible to infer certain information about you from the result of this decision-making. 

  1. DISCLOSURE OF PERSONAL INFORMATION
We share your information with others in a variety of circumstances, including with your consent, when we use service providers, and as necessary to comply with the law. See the tables below for more information on the categories of recipients of your information, the types of personal information shared with those recipients, and why.
Category of Recipient Categories of Personal Information Disclosed Why
Resilinc customers Supplier-related Identifiers, Account Data, Commercial information, Preferences, interests, and affiliations, Audio, electronic, visual, or similar information  Resilinc aims to be the gold standard for resiliency. In support of that mission, we may share personal information about suppliers with Resilinc customers. For example, when permitted, we may share suppliers’ Identifiers, Account Data, and Commercial information with Resilinc customers so that they may connect with their suppliers or find new suppliers who meet their compliance needs, are in desirable locations, or have goods or services available. 
Recipients you indicate, choose, or elect.  Identifiers, Account Data, Assessments, Demographic information, Professional and employment-related information, Education information, Commercial information, Communications, Audio and visual information  You may use our services’ features and functionality to share information with others on the Resilinc platform. We may also disclose your information to fulfill your request or help you complete a transaction you requested. Your information may then be subject to the third-party recipient’s privacy practices and policies.  
Service Providers  All categories of personal information we process  We may disclose your information to our service providers so that they can process it only in accordance with our instructions and as set forth in a contract. We hire service providers to provide hosting and productivity services, to assist with staffing needs, to provide marketing services, and more. 
Affiliated entities or subsidiaries  All categories of personal information we process  We may disclose your information to our affiliates and subsidiaries, in accordance with law, to operate our business. 
Other Business in the event of a Merger, Acquisition, or Sale  All categories of personal information we process  We might transfer your information to a third party in the event of a merger, acquisition, sale, transfer of assets or any part of our business. 
Law enforcement, authorities, or others as necessary  All categories of personal information we process  We might disclose your information to a third party, including a law enforcement agency, without your consent and without notice to you, if we are required to do so by law. We may also disclose your information to a third party if we have a reasonable belief (1) we are legally or ethically obligated to do so, (2) such disclosure is necessary to protect, establish, or exercise our legal rights or defend against legal claims, or (3) disclosure is necessary to protect our / your / others’ rights, property, and/or safety. 
Other professionals  All categories of personal information we process  We may share your information with attorneys, accountants, or other professionals as necessary for legitimate business purposes and subject to confidentiality requirements. 
Digital Advertising services  Identifiers, Account Data, Demographic information, Commercial information, Your preferences, interests, and affiliations, Device data, Internet and electronic network activity, and your interactions  We share your information with digital marketing and advertising services for personalized marketing and advertising, including on other apps and services. 
We may permit certain third parties to link to our services, and the services may contain links to third-party sites. Resilinc is not responsible for the privacy policies or practices of such third parties, including on such third parties’ websites. When linking to a third-party website, you should read the privacy policy stated on that website.
  1. COOKIES AND SIMILAR TECHNOLOGY

We use cookies and similar technology, like pixels and web tags, to collect personal information automatically about your interactions, device, and your Internet and electronic network when you use our services or software or receive our emails, for a variety of purposes. Cookies are small files placed on your device to store information, often consisting of a unique personal identifier, for a variety of purposes. Pixels and web tags are encoded in digital content to enable functionality and/or to track engagement with digital content across contexts.

We use these technologies to assist you with website navigation; authenticate and secure our services; detect fraud and violations of terms and policies; save your preferences; analyze the use and performance of our services and software; measure our audience; assist with our marketing efforts; to analyze the performance of our marketing efforts; and otherwise facilitate legitimate business purposes. We may also hire others, such as a company providing analytics software, to place cookies on our service to gather information on our behalf.

We may permit third parties to collect personal information automatically on our services through the use of cookies and similar technology. We use the information collected through these third parties to gather insights about our marketing efforts, understand our audience, and secure our websites. These third parties use your information for their purposes as well. They may combine the information they collect about you from our services with information they collect about you from other sites and services to learn more about your online activities.

We categorize the cookies used on the services and you can read about each category and allow or deny some or all of them by using our cookie banner. When categories than have been previously allowed are disabled, all cookies assigned to that category will be removed from your browser. Additionally, you can see a list of cookies assigned to each category and detailed information in the cookie declaration by accessing our cookie banner in the bottom-left of our websites. To learn about the privacy options the third parties provide, review their respective privacy policies at the links provided in the cookie banner. See: https://www.resilinc.com

Most browsers accept cookies automatically. You may be able to set your browser to refuse all or some browser cookies, or to alert you of when cookies are sent. For instructions, check your browser’s technical information. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly. Please note that cookie-based opt outs must be performed on each device and browser that you wish to have opted out.

Our services do not respond to “do not track” or similar signals.

  1. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. For example:
  • You may choose to opt-out of promotional communications by clicking on the unsubscribe link in our emails. If you unsubscribe, we may continue to send you notices and other communications regarding the Services or as necessary to share important information with you.
  • When you authenticate, you may edit information about your account, manage your connections and integrations, and more.
  • Cookie Banner. You may make choices about the cookies you encounter on our services through our cookie banner. For example, using the cookie banner, you can opt-out of Preference Cookies, Analytical Cookies, and Marketing Cookies. To access the cookie banner, go to the bottom-left corner of our websites.
  • You can also email us at [email protected] to learn more about your choices or contact us by postal mail at 1525 McCarthy Blvd., Suite 1122, Milpitas, CA 95035. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.
  1. SECURITY

Resilinc has reasonable technical, physical, and organizational security measures in place to protect personal information you submit in order to receive the Services. While no computer system or server is completely secure, we believe the measures we implement reduce security problems. Notwithstanding the foregoing, Resilinc cannot guarantee the security of your personal information. When you communicate with Resilinc electronically or otherwise submit your personal information, your communication is not necessarily secure and is subject to all of the risks of communication, including unauthorized entry or use, hardware or software failure, and other factors that may compromise the security of personal information at any time.

  1. CHILDREN AND MINORS

The Services are not designed for or targeted at children or minors, and Resilinc will never knowingly solicit or collect the personal information of a child or minor. If we discover that we processed the personal information of a child or minor without verifiable parental consent, we will immediately delete such personal information. If you believe that we might have collected any information from or about a child or minor, please contact us at [email protected]

  1. YOUR RIGHTS

Privacy and data protection laws provide individuals with specific rights regarding their personal information. ‎Depending on the jurisdiction in which you reside, you may have some or all of the following ‎rights and choices regarding your information: 

  • To Access or Know: you may have the right to request copies of your personal information and to be informed of how we process your information. For example, you may have the right to be informed or to know: 
    • The categories of personal information we collect and process about you. 
    • The categories of sources for the personal information we collect and process about you. 
    • The purposes for collecting or processing that personal information, and 
    • The categories of personal information shared or disclosed to third parties, the categories of those third parties, as well as the purposes of such sharing or disclosure. 
  • To Correct or Rectification: you may have the right to request that we correct any personal information about you that you believe is inaccurate. You may also request that we complete personal information that you believe is incomplete. 
  • To Delete or Erasure: you may have the right to request that we delete or erase your personal information, under certain circumstances. Once we receive and confirm your verifiable consumer request, we will delete (and notify any relevant third parties to delete) your personal information, unless an exception applies. You understand that once deleted, personal information may persist for a reasonable period of time in backup copies but will not be available to others. 
  • To Opt-out or Restrict Processing: you may have the right to request that we restrict the processing of your personal information, under certain circumstances, or otherwise opt-out of or limit our use of your information. You do not have to be subject to automated decision-making. 
  • To Object to Processing: you may have the right to object to our processing of your personal information, under certain circumstances. 
  • Data Portability: you may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. 
  • Discrimination: you have the right to not be discriminated against for exercising your rights. If you exercise your rights, we will not discriminate against you. 
  • Automated Decision-making: you may have certain rights regarding our use of automated decision-making, including asking for human involvement in certain automated decisions. 

Under certain laws, our use of Cookies and Similar Technology may constitute a ‘sell’ or ‘share’ of your information, as described below. To opt-out of the sale or sharing of your information, please use our cookie banner and/or use tools provided by the third parties associated with such cookies. 

You can exercise your rights in a variety of ways. You may leverage the choices, features, and functionality described above to access, correct, or delete your information, or to limit, opt-out, or otherwise revoke your consent. You, or someone legally authorized to act on your behalf, may make a request to exercise your rights related to your personal information by contacting us at [email protected]. We may ask that you:‎ 

  • Provide sufficient information that allows us to reasonably verify you or your authorized representative’s authority to act on your behalf. Where possible, we will attempt to verify your identity by only using what we have previously collected from you, such as an e-mail address. DO NOT SEND US SENSITIVE PERSONAL INFORMATION, such as a social security number or picture of photo ID, in your initial request to exercise any rights. 
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and/or confirm the personal information relates to you. 

We will confirm receipt of any request to exercise your rights within ten (10) days of receipt and will strive to respond to a verifiable consumer request within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. 

We will deliver our written response by mail or electronically, at your option. 

The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

If you wish to make a request or appeal our decisions with respect to your rights, please contact us by email: [email protected]. Please put “Data Subject Request” in the subject line. 

You also have the right to lodge a complaint with a data protection authority for your country, region or state where an alleged infringement of applicable data protection law occurs. A list of the data protection authorities in the European Union is available here.

  1. STORAGE, RETENTION, AND DATA TRANSFERS

Personal information we process may be stored and processed in your region, in the United States, or any other location where Resilinc or our service providers operate. 

We consider the following factors when determining how long we retain and store your information: 

  • Our legal and contractual obligations, 
  • The purpose for which your information was collected or processed, 
  • Your requests to delete the information, 
  • Retention periods in applicable laws and regulation, and 
  • Our legitimate business purposes. We may retain your data to the extent it is necessary to prevent fraudulent activity, to protect ourselves against liability, allow us to enforce our contractual or other rights, pursue available remedies, and limit any damages we might sustain. 

For transfers of personal information from individuals in the European Economic Area (EEA), UK, and Switzerland to countries “not considered adequate” by their respective data protection regulators, to enable their privacy rights and protections to travel with their personal information, we rely on legal mechanisms and the use of other data protection measures. Such legal mechanisms include, but are not limited to, the standard contractual clauses published by the European Commission under Commission Implementing Decision 2021/914, and the International Data Transfer Agreement (IDTA) published by the UK Information Commissioner’s Office. If you would like to obtain a copy of those measures, please contact us by email: [email protected]. 

Resilinc complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as administered by the U.S. Department of Commerce. Resilinc has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from (1) the European Union in reliance on the EU-U.S. DPF and (2) the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Further, Resilinc has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. 

Resilinc takes responsibility for the processing of personal data it receives under the DPF that it subsequently transfers to a third party acting as an agent on our behalf. In such cases, Resilinc remains liable under the DPF if our agent processes such personal information in a manner inconsistent with the DPF, unless we can prove that we are not responsible for the event that caused the damage or harm. If there is any conflict between the terms in this privacy statement and the said DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit the U.S. Department of Commerce’s Data Privacy Framework website at https://www.dataprivacyframework.gov. 

  1. CONTACT INFORMATION

If you have any questions about this Privacy Statement or your dealings with Resilinc, please feel free to contact us at:

Resilinc Corporation

1525 McCarthy Blvd., Suite 1122

Milpitas, CA 95035

OR

Email us at: [email protected]

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